Privacy policy

Privacy Policy

At Etched & Crafted, we respect your privacy and are committed to protecting your personal information.
This policy explains what data we collect, how we use it, and your rights as a customer.

Information We Collect

We collect information that you provide directly to us, for example:

  • Name, email address and shipping address

  • Payment information (securely processed through Shopify — we never see full card details)

  • Order details

  • Messages or enquiries sent to us

We also automatically collect certain information when you browse our store, such as:

  • IP address

  • Device type

  • Pages viewed and time spent on the site

  • Cookies and analytics data

This helps us improve our website and provide a better shopping experience.

How We Use Your Information

We use your information to:

  • Process and fulfil your orders

  • Communicate with you about your order

  • Provide customer support

  • Improve our website and product offerings

  • Send occasional updates or promotions (only if you opt-in)

We never sell your information to third parties.

How Your Data Is Stored

Our store is hosted by Shopify, which complies with strict industry standards (PCI-DSS).
Your data may be stored through Shopify’s secure databases and systems.

Sharing Your Information

We only share your data with trusted partners who help us run our business, such as:

  • Shopify (store hosting)

  • Payment providers (Stripe, PayPal, etc.)

  • Delivery couriers (to send your order)

These partners only receive the information necessary to perform their services.

Your Rights

Under GDPR, you have the right to:

  • Access the personal data we hold about you

  • Request corrections

  • Request deletion of your data

  • Withdraw consent to marketing

  • Request a copy of your data

To make a request, contact us at hello@etchedandcrafted.co.uk.

Cookies

Our website uses cookies to provide core functionality (such as shopping cart features), analytics, and site performance enhancements.
You can control cookie settings via your browser.

Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page.

Contact Us

If you have any questions about this Privacy Policy, contact us at:
📧 hello@etchedandcrafted.co.uk