Shipping policy
Shipping Policy
Thank you for shopping with Etched & Crafted.
Below you’ll find details on making time, delivery, and what to do if something goes wrong.
Processing & dispatch
All personalised items are engraved to order and prepared with care.
Please allow 3–5 working days for your order to be carefully engraved and prepared before dispatch.
If an item requires additional time, this will be clearly stated on the product page.
Shipping rates
Shipping costs are calculated at checkout based on the size, weight, and destination of your order.
Delivery times
For UK orders:
• Standard delivery usually arrives within 2–5 working days after dispatch
• Delays may occur during busy periods or due to courier issues outside our control
If a delay occurs, we’ll always do our best to help.
Order tracking
Where available, tracking information will be provided in your dispatch email once your order is on its way.
Lost or damaged parcels
If your parcel hasn’t arrived within a reasonable time or arrives damaged, please contact us as soon as possible:
📧 hello@etchedandcrafted.co.uk
Include your order number and photos (if applicable), and we’ll investigate and resolve the issue promptly.
Incorrect address details
Please double-check your address at checkout.
Orders shipped to an incorrect or incomplete address provided by the customer cannot be refunded or replaced.
International shipping
At present, shipping is UK-only.
This section will be updated if international shipping becomes available.