Terms of service
Terms of Service
Welcome to Etched & Crafted. By visiting our website or purchasing from us, you agree to the following terms and conditions.
General Conditions
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You must not use our products for any illegal or unauthorised purpose.
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You agree not to reproduce, copy, sell or exploit any part of our website without written permission.
Online Store Terms
We reserve the right to refuse service to anyone at any time.
Prices are subject to change without notice.
Product Information
We aim to display our products as accurately as possible.
However, colours and materials may appear slightly different depending on your device or monitor.
Custom/personalised items are made to order, and small variations may occur — this is part of the handcrafted nature of our products.
Order Processing
When you place an order, you agree to:
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Provide accurate and complete information
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Pay all charges associated with your order
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Ensure your details are correct for delivery
We reserve the right to cancel an order if fraud or misuse is suspected.
Shipping & Delivery
Delivery times depend on location and shipping method.
Once dispatched, delays caused by couriers are outside our control, but we will always support you if issues arise.
Returns & Refunds
Our Return & Refund Policy forms part of these terms.
You can read the full policy on our Returns & Refunds page.
Accuracy of Information
We try to keep information on our website up to date, but errors may occur.
We reserve the right to correct mistakes or update information at any time.
Third-Party Services
Our store uses third-party providers (such as Shopify and payment processors).
Each provider has its own privacy and data handling policies.
Personal Information
Your submission of personal information is governed by our Privacy Policy.
Changes to Terms
We may update these terms from time to time. The latest version will always be available on this page.
Contact Information
Questions about these Terms? Get in touch:
📧 hello@etchedandcrafted.co.uk